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ProSeries not installing on Server 2012 R2

Level 1

Hey Everyone,

 

Is anyone else able to install ProSeries on Server 2012 R2 or Windows 8.1? It looks like the update server hosted by Intuit/Akamai isn't using TLS 1.2 cipher suites supported by 2012r2 or 8.1.

 

nmap -sV --script ssl-enum-ciphers -p 443 prodldfp.proseries.com
Starting Nmap 7.70 ( https://nmap.org ) at 2021-02-10 18:04 EST
Nmap scan report for prodldfp.proseries.com (23.59.250.35)
Host is up (0.0074s latency).
Other addresses for prodldfp.proseries.com (not scanned): 23.59.250.59
rDNS record for 23.59.250.35: a23-59-250-35.deploy.static.akamaitechnologies.com

PORT STATE SERVICE VERSION
443/tcp open ssl/http AkamaiGHost (Akamai's HTTP Acceleration/Mirror service)
| http-server-header:
| AkamaiGHost
|_ AkamaiNetStorage
| ssl-enum-ciphers:
| TLSv1.2:
| ciphers:
| TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (secp256r1) - A
| TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (secp256r1) - A
| TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 (secp256r1) - A
| compressors:
| NULL
| cipher preference: server
|_ least strength: A

Service detection performed. Please report any incorrect results at https://nmap.org/submit/ .
Nmap done: 1 IP address (1 host up) scanned in 14.61 seconds

Labels (2)
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3 Replies 3
Employee
Employee

Hi @HL , we don't think the ciphers are what's causing the issue.

Could you zip up the files in C:\ProgramData\Intuit\ProSeries\Install\TY20\Logs

and send them to proseries_engineering@intuit.com?

0 Cheers
Employee
Employee

And to answer your question.. you are the 3rd person I know of who's run into this - and it affects install and update.  We got your logs and very much appreciate the assistance.

Note-

I have a workaround for updates. It's sort of a back door, so I can't publish it.. DM if you (or anyone else) are experiencing this issue with updates. A convenient way to test is to

- Go to your start menu

- Type "Internet Explorer"

- Try this url:  https://ftpfp.proseries.com/pub/proseries/check.txt

if you get an error there ,but not in chrome or firefox.. you are experiencing this specific issue (we aren't directly using Internet Explorer, but we use Microsoft Plumbing that's in common)

For installs we're working on putting in a work around. Or if you have the DVD.. install with that, and I'll give you update workaround - you'll be set until we sort this out.

0 Cheers
Level 4

@HL, will you try again and let us know if it's resolved

0 Cheers