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ProSeries is requiring me to receive a code via email or text to use the program. Is there a work around or a way to turn this off?

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Level 1
last updated ‎December 06, 2019 7:12 PM

When I start or resume ProSeries, on some of my workstations I have to go through a screen in which I have to click on specific images (to make sure I'm not a robot) and then ProSeries sends me a code that I have to enter.  This process will become burdensome in tax season if a preparer is logging on a workstation but I am not around to receive the code.  The code is sent to my email or cell phone.  If I am not around to open my email or check my cellphone, the preparer won't be able to work.  Preparers in our office often will work will when I am not in the office.  Is there a work around to this process?  If not, can ProSeries turn off the process?

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last updated ‎December 06, 2019 7:12 PM

This is not something you can turn off.  Each preparer should have their own login set up for Manage Users (which as the admin you can control- invite or delete as needed) so they can get their own codes should they have to go through the process , if you are not set to auto clear cache/cookies, it should only prompt every 90 days or if they are switching machines they are using.

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4 Replies 4
Highlighted
last updated ‎December 06, 2019 7:12 PM

This is not something you can turn off.  Each preparer should have their own login set up for Manage Users (which as the admin you can control- invite or delete as needed) so they can get their own codes should they have to go through the process , if you are not set to auto clear cache/cookies, it should only prompt every 90 days or if they are switching machines they are using.

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Highlighted
Level 8
last updated ‎December 06, 2019 7:12 PM
@Ashley at Intuit (aka Henry Jr) The problem I am having is it keeps coming up on the same machine several times a week.  I will go through 6-8 of the picture things before it lets me in.
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Level 1
last updated ‎December 06, 2019 7:12 PM
I have the same problem, it happens almost every other day.  I am the only preparer and I have 2FA turned off and I am not clearing the cache.  I called support and they had no idea what I was talking about.
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Level 1
last updated ‎December 06, 2019 7:12 PM
I have not been deleting my cookies and the program still remembers my sign in name.  Any suggestions?  Will it go away if I turn on 2FA?
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