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ProSeries Installer Error (Basic Version)

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Level 2

Attempting to install via ProSeries Installer the 2020 version from the 2019 version. Receiving this error message -

vcredist_x86.exe returned error code 4333052

Check your internet connection and try again

Machine is connected to the internet. Tried multiple times including via a download from the ProSeries website logged onto my account. Researching the error code on the support website returns zero answers.

 

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Employee
Employee

I'm sorry you're running into this issue. I think it's trying to download and install the following Microsoft Library Installer:

https://ftpfp.proseries.com/pub/proseries/prerequisite/vc_redist.x86.14.24.28127.4.exe

Could you try manually downloading that, and then run it? Hopefully you'll be able to directly download it and run, which will hopefully make the installer happy. After you do that, run the ProSeries installer.

Alternatively.. if you get the CD it's supposed to load that file direct from the CD.

View solution in original post

5 Replies 5
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Level 1

Hi.  I had this error this week too.  I was trying to download directly to our server for the Pro network version.

I had good internet connections otherwise.  I then tried to download using my pc (as the Admin station) to the server.  It worked then.

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Level 15

You could always see if anything here helps:

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/not-able-to-install-pro...

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 2

Per a couple of the suggestions, I downloaded the executable again and installed the file using Administrative Rights. Still get the same error message.

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Highlighted
Employee
Employee

I'm sorry you're running into this issue. I think it's trying to download and install the following Microsoft Library Installer:

https://ftpfp.proseries.com/pub/proseries/prerequisite/vc_redist.x86.14.24.28127.4.exe

Could you try manually downloading that, and then run it? Hopefully you'll be able to directly download it and run, which will hopefully make the installer happy. After you do that, run the ProSeries installer.

Alternatively.. if you get the CD it's supposed to load that file direct from the CD.

View solution in original post

Highlighted
Level 2

Orlando's solution has solved the problem.  Thank you!

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