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Proseries crashes when printing to pdf

Swissandrew
Level 2

After todays update, all tax returns printing to pdf cause Proseries to crash.  Any fixes?

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1 Solution

Accepted Solutions
Matt C
Employee
Employee

We are actively looking into this issue.

Edit: A hotfix to resolve this issue has been released.

View solution in original post

5 Replies 5
dbarnes20
Level 1

I'm having same problem.  reinstalled proseries. reinstalled adobe acrobat.  updated windows.  didn't seem to solve the problem.

0 Cheers
The-Tax-Lady
Level 8

It has crashed sporadically all season and they all seem to be due to a print command. I just reopen it and move on. So far no loss of data. 

Trying to find a solution may be a futile effort on our end. 

0 Cheers
Matt C
Employee
Employee

We are actively looking into this issue.

Edit: A hotfix to resolve this issue has been released.

View solution in original post

rrojas
Level 1

Hi Matt,

 

What is the fix for this issue? I have several systems with this issue.

0 Cheers
Matt C
Employee
Employee

Hi @rrojas the hotfix mentioned above is automatic, so if you are on the latest version of ProSeries, you may be running into a different issue with similar symptoms.

Please send an email to proseries_engineering@intuit.com with as much information as possible, including

  • when the issue started for you
  • how frequently the issue occurs
  • what version of the product you are running on the different machines
  • what differences there are between the machines that see the issue vs don't, if you know of any
  • what you have tried so far
  • any other patterns you might have noticed

 

Thank you,

Matt