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Proseries Basic 2019 not printing

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Level 1

I am unable to print to my printer or a pdf. Absolutely nothing happens. I am able to print a test page from the software. This just started happening.

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7 Replies 7
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Level 15
Level 15

Youve rebooted the computer since the issue bgan?  I have to reboot my computer after any PS update before I can print from the program again.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 1

Yes. A test page prints in the software.

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Level 15
Level 15

what do you mean a test page in the software?   you can print a single form, but not an entire return?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Highlighted
Level 1

When I click on print to printer or print to pdf nothing happens. When I go to the print setup option in the software and click on print test page the test page prints.

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Level 1

Thank you , but this did not work.

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Level 15

@alanm22 did you try the repair tool link I posted?

 


ex-AllStar