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Proseries' AutoFill feature stopped working since last update. AutoFill box is checked. Please help. What can we do?

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Level 1

AutoFill feature has been working flawlessly since the beginning of tax season.  After last update, we noticed it does not auto populate anymore after EIN is entered.  This feature is vital to us since we have a lot of clients.  Please help.

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Level 15

One client?  All clients?  Some EINs?  All EINs?  Does rebooting help?  I know the auto fill feature can be a fickle creature and has from time to time not done the job as expected.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.

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Highlighted
Level 15

One client?  All clients?  Some EINs?  All EINs?  Does rebooting help?  I know the auto fill feature can be a fickle creature and has from time to time not done the job as expected.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.

View solution in original post

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Highlighted
Level 1
All Clients. All EINs.  We rebooted the Admin, the Server, and all the Workstations.  But still not working.
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Level 15
Level 15

Maybe a dumb question......You checked that the AutoFill box at the top of the EIN/Payer Database window is still checked?  


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 1
Options -> Employer/Payer Database tab is checked.  
Options -> General -> Data Entry -> Use AutoFill is also checked.
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