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Proseries 2020 - system crashes when I send client checklist. It appears this has happened in prior years

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Proseries 2020 - system crashes when I send client checklist. It appears this has happened in prior years. The email is received by the client. 

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6 Replies 6
Employee
Employee

Can you go to 32bit/logs in your installation directory and send proseries.txt to proseries_engineering@intuit.com?

Also, when it crashes do you get a dialog where you can add details? If so if you see the crash again can you add "for orlando, from hallet" in the description so I can correlate the submission with this scenario?

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Level 1

yes I will send you an email with txt. logs

 

Thank you

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Level 1

please text or call [ph# removed]. thank you.

 

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Level 1

i do not know how. please call me to discuss. thank you.

 

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Level 1

Proseries 2020 is not starting and 2018 is not working either.

please   call me at [ph# removed] or email me at [email address removed]

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Employee
Employee

Sounds like your updates might be out of sync. I recommend going to your Start Menu and Choosing ProSeries 2020 -> Tools Repair Updates.

If your system still is still unable to startup after that, please email [installation directory]\32bit\proseries.txt and [installation directory]\appData\updateLog.txt to proseries_engineering@intuit.com.  If you're not sure how to do that or prefer working with someone, please call into customer support - they have the tools available to them to see what's going on and attempt to remediate.

If you can run ProSeries after that but Email Client Checklist still crashes, please enter "From Fred2020" in the crash dialog, along with what email client is your default.  if it's something like Thunderbird 64 bit, go into Tools -> Options -> General and select "64 bit email client". Then try again.

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