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ProSeries 2020 HomeBase view is dropping client names. Homebase Maintenance does not work. How do I get these "dropped" files back into my HomeBase view?

Karen Havener
Level 1
 
Labels (1)
6 Replies 6
Just-Lisa-Now-
Level 15
Level 15

@garman22  see you're not the only one!


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
abby
Level 2

It's not just you. I've had to go into my data folder a few times to retrieve files that were missing from the homebase list.

garman22
Level 12
Level 12

@Just-Lisa-Now- Thank you for putting my name here.

 

@abby can you tell me exactly how you retrieved your files? I would greatly appreciate it. 

0 Cheers
Bert
Employee
Employee

Do any of you see .tmp file in you data folder?

Are both the Data file and the .cache still in the data folder?

0 Cheers
garman22
Level 12
Level 12

@Bert I will be of no help as I had to re-enter my 2 clients from scratch again. I could not afford to spend 4324532 hours on the phone waiting for CSR.

 

I will keep my eyes open if it happens again.

0 Cheers
BoslerCPAS
Level 1

Close out of ProSeries entirely, then open the 20I file directly from the Windows file explorer.

0 Cheers