Today we are receiving an error message stating ProSeries has detected a mismatch between the client rows displayed on Homebase and the client files in the data folder. Can someone help us with this error?
Solved! Go to Solution.
I got that message for the first time today, I hit fix and it says there are no files identified to fix so I hit close. Then I closed out of the program and restarted and get the same message with the same result.
This prompted me to re-index and/or sync database and/or rebuild database but I noticed none of those functions are listed in my Homebase menu. I do have some locked files that had unemployment that were e-filed before the retroactive change. Could that be affecting or disallow those functions?
I am perplexed, lol.
After reading your post, I exited ProSeries and upon logging back in, I too received the message again. I also noticed that it doesn't seem to be fixing anything.
I went to ProSeries' Help and tried following the directions there, however, I don't get all the options they speak of. I find this often in ProSeries Help. It seems to me they need to update their Help Center.
No you will not.
My first question is have you updated ProSeries? if not please update ProSeries.
one of 2 things should happen:
- ProSeries should fix update the HomeBase.
- ProSeries will attempt to update HomeBase and come back with nothing fixed.
- There was an update earlier in the week that should have resolved issue 2. that is why I asked you to update.
Yesterday ProSeries released and update that checks for a miss match between Data file and Cache files on startup. Then displays the dialog box that you are seeing. There can be times when you have more cache files then Data files.
If you see this dialog every time you open ProSeries select "Yes" the first time. if it does not fix anything. The next time you open select "No, do not show this again"