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Proseries 2019

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Level 1
last updated ‎December 20, 2019 4:24 PM

Professional 2019- downloaded but crashes at sign in.  IT professional has spent 3 days trying to figure it out.

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Level 15
Level 15
last updated ‎December 20, 2019 4:24 PM

Define "crash"...any message at all?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Highlighted
Level 1
last updated ‎December 20, 2019 4:24 PM

Message says "Proseries has stopped working" and then closes.  There is no error message description or number

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Level 15
Level 15
last updated ‎December 20, 2019 4:24 PM

You didnt mention what has already been tried....

I'd uninstall, reboot, turn off any anti virus or programs running in the background, then try to reinstall and reinstall to the default directory, don't try to install to any type of special drive or folder.

 


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Highlighted
Level 1
last updated ‎December 20, 2019 4:24 PM

Installed multiple times.  Turned off anti virus, firewall and ran in safe mode.  Updated Window, etc.  IT person verified it is not an issue with Windows or .NET.

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Level 15
last updated ‎December 20, 2019 4:24 PM

Did your IT guy delete the program - Reboot - Reinstall?

Did you IT guy call support? 


ex-AllStar
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Highlighted
Level 1
last updated ‎December 20, 2019 4:24 PM

IT person talked to support 3 times at least. 

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Level 10
Level 10
last updated ‎December 20, 2019 4:24 PM

That happened to me a few years ago, no one could could help. I started removing programs I had installed one at a time, and it turned out to be a password manager program. As soon as I uninstalled it, PS worked fine. Hope this helps 

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Level 8
last updated ‎December 20, 2019 4:24 PM

We are users just like you.  You have to call support at 1-800 four three four 6818 or switch to a different software package that gives support like Drake.

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Level 8
Level 8
last updated ‎December 20, 2019 4:24 PM

Did you upgrade to win 7 to 10 this year? If so, i had a similar issue with one of my workstations. Error 1638

The software needs a Microsoft file; 
“Microsoft Visual C++ 2015 Redistributable”  

If it’s on your computer have your tech try a repair. If not, or a newer or different version you may need the 2015version

Here’s the article 

https://support.microsoft.com/en-us/help/4092997/vc-2015-redistributable-install-error-1638-when-new...

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