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ProSeries 2019 letters disappeared, manage letters is gray and empty

JohnStL
Level 2

ProSeries 2019 letters disappeared, manage letters is gray and empty.  How do I recover the ability to use standard letters?

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2 Replies 2
Just-Lisa-Now-
Level 15
Level 15
weird...ran an update lately?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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JohnStL
Level 2

every time offered.  likely what caused the problem.  so how do I get the letters back?

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