Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

ProSeries 2018 "Update" Not Working

Highlighted
Level 1

EF tells me I cannot E-File a return because I don't have the most current version of ProSeries 2018.  When I go to update, it says there are NO updates at this time.  Please help.

Labels (1)
0 Cheers
7 Replies 7
Highlighted
Level 15

In the regular updates area, there's a *refresh* button.

Based on the numerous times this question has been asked....that solves the problem.

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
Highlighted
Level 1

Hi, I did the "refresh Updates" and it still didn't work for me.

0 Cheers
Highlighted
Level 15
Level 15

You can close proSeries and try REPAIR Updates from the Windows program menu, if neither of these work, you may need to call support.....oh, 2018 doesnt have the REPAIR option, but it does have refresh from that menu, Id try it from there outside of ProSeries and see if you have any better luck.

repairupdates.png

 


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
Highlighted
Level 1

I tried it...didn't work.

0 Cheers
Highlighted
Level 15
Level 15

refresh.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
Highlighted
Level 15

Thanks Lisa....  you can provide the visuals 🙂

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
Highlighted
Level 15
Level 15

Theres a new ProSeries Tool Hub that has fixes for all these common issues.  It was in  a yellow banner alert the other day, I downloaded it at home, if it works, it looks like it would solve many problems....its got some kind of unknown publisher error that makes my anti virus at work block it from installing....so I think they need to fix that before I tell people to try and use it.....ohhh, but maybe its for 2019 only, so I guess it wouldnt help with 2018.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪