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itmiadvg
Level 1
02-22-2021
05:49 PM
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Need to print 2012 tax return for a client.
Whenever I print it states to re license the product from the admin workstation.
However when I go to do that the licensing section is grayed out.
Not sure what to do from here.
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1 Comment 1
PATAX
Level 15
02-22-2021
06:30 PM
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I am not sure why it is doing that, I have never heard that before. I do not think the fastpath license existed back at that time , so I'm not sure if that has anything to do with it. I do not know why it prevents you from printing a copy from 2012. Do you have a paper copy in the file? if not, that is why, in my opinion, it is always a good idea to have a paper copy. Also, I am sure you gave the client A copy, and as far as I know, we are required to give A Copy to clients. "A" is singular, not plural, so you may have fulfilled your obligation...just my opinion...
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