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Program is telling me that CA program is out of date, Ive updated and still get that message when I try to convert for Efiling

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Level 15
Level 15

I'm not seeing any other posts about this....do I need to do some kind of manual fix somewhere to make it recognize that CA is up to date??


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Community Manager
Community Manager

Okay, this has turned into a known issue; our development team is currently researching the issue and I will provide updates as we get them. INV-34091 

Thank you for bringing this to our attention Lisa 


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Level 15
Level 15
@Ashley at Intuit (aka Henry Jr)  ?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
Level 15
My About ProSeries shows  version 2018.17.00.11 and CA module version 2018.34.0.0

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 8
Lisa:

When I have this problem all I usually have to do is to open the return, save it on the federal and the go and save it on the state and it fixes the problem.
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Community Manager
Community Manager

Okay, this has turned into a known issue; our development team is currently researching the issue and I will provide updates as we get them. INV-34091 

Thank you for bringing this to our attention Lisa 


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Level 15
Level 15
That actually makes me feel better!  Thank you!   Was hoping it wasn't just me!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
Level 15
Oh geez and I cant print anything from the program right now.....I think another reboot might fix part of that, I usually have to reboot after an update to print to the printer, but I can usually print to PDF though and that's not working either.

I think I'll take a 3 day weekend and see it things are working better for me next week!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Community Manager
Community Manager
A 3 day weekend usually fixes most issues right? :smile::smile:

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Level 15
Personally, I think a stick of dynamite under the computer provides more gratification. :boom::boom:
ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Community Manager
Community Manager
ACME must make a lot of money off you @IRonMaN

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Level 15
Level 15
ok a reboot fixed the printing to the printer issue...Im still taking a 3 day weekend!   buhbye!  :smile::smile:

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
@Intuit Austin  - That's why I spend so much time here.   I need the extra money to pay for all of their stuff. :rocket:
ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Community Manager
Community Manager

Hey Lisa, try uninstalling the CA form set, then reinstall CA. My version matches yours and I am up to date. Let me know if that doesn't work


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Level 15
Level 15
Uninstalled CA, then reinstalled it...same message

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
Level 15
I didn't reboot in between.....let me try it again, just in case that makes any difference

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
Level 15

still no luck, here are my screen shots of the message the version and the CA component version....that's different than the 2018.34.0.0


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
Level 15
I filed a CA return on 7/17 with no issues, so something changed between then and now.....looks like I updated on 6/13 but didn't again until today....it didn't give me any message with the return I filed on 7/17.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
The woes of updating.  I still close one eye and cross my toes whenever I run an update.  Why are there so many updates 3-1/2 months after the due date of the returns?
ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 15
Level 15
I never update until it forces me too and I white knuckle the desk the entire time its downloading!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
I never do either but I had a bunch of procrastinators that magically appeared in July.
ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 15
Level 15
my stragglers are starting to straggle in

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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