Is anyone else having issues with the program crashing when attempting to print an invoice or client letter?
The problem seems to have arisen after an update was installed this motning.
Please check out this post, and yes, in the interim, please print to PDF and then to your physical printer: https://proconnect.intuit.com/community/proseries-news-and-updates/discussion/proseries-2019-print-c...
From within your client file, go to File then Print and when the window comes up, go to Print Selected Forms in the left panel, check the box for PDF and then check the "bubbles" for either Invoice or Letter, and print from there. (Hope that makes sense)
Same problem!!!! We can't even print to .pdf. Tried that first. THIS IS A MAJOR CLUSTER ON 02/13/2020!!!! Based on reports in media, this kind of problem should have been anticipated; these updates have caused problems continuously.
Update: Thanks to another responder we discovered we could print to .pdf from the Single Form dialogue--which includes letters & invoices. We set all printer settings to our .pdf program as printer. We also found we could print from the Return Copy dialogue by using the Print to DMS feature. This has been a lifesaver!!! This allows us to print the whole return. When we had tried to print to .pdf from the Return Copy dialogue, or by using the icons for letters & invoices, the program crashed.
Since this post is basically a year old, it sounds like you are the only one having the problem. Tagging along to posts that are ancient doesn't do much to solve problems. Start a new post and include details.