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program crashing

Level 3

Is anyone else having issues with the program crashing when attempting to print an invoice or client letter?

The problem seems to have arisen after an update was installed this motning.

 

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19 Replies 19
Level 2

My program is crashing as well.  Downloaded new update this morning and every time I try to print the client letter within f1120 - Proseries crashes.  

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Level 1

Yes  I called and they said they are working on it.  They said you can print to a pdf and then print to printer. 

Please check out this post, and yes, in the interim, please print to PDF and then to your physical printer: https://proconnect.intuit.com/community/proseries-news-and-updates/discussion/proseries-2019-print-c...

Level 2

How you print a client letter in .pdf?  I can print everything else but that in .pdf.

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From within your client file, go to File then Print and when the window comes up, go to Print Selected Forms in the left panel, check the box for PDF and then check the "bubbles" for either Invoice or Letter, and print from there.  (Hope that makes sense)

Level 2

Thank you!  You totally taught me something today! 🙂

Level 2

it worked thanks!!!

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Level 3

Same problem!!!! We can't even print to .pdf. Tried that first. THIS IS A MAJOR CLUSTER ON 02/13/2020!!!! Based on reports in media, this kind of problem should have been anticipated; these updates have caused problems continuously. 

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Level 2

I can't print to PDF either.  I'm starting to panic...getting behind the 8-ball on February 13th is counter-productive!  How will we know when the problem is fixed?

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Level 3

Update: Thanks to another responder we discovered we could print to .pdf from the Single Form dialogue--which includes letters & invoices. We set all printer settings to our .pdf program as printer. We also found we could print from the Return Copy dialogue by using the Print to DMS feature. This has been a lifesaver!!! This allows us to print the whole return. When we had tried to print to .pdf from the Return Copy dialogue, or by using the icons for letters & invoices, the program crashed.

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Level 1
  1. MY SYSTEM CRASHES FREQUENTLY AND I'M NOT EVEN TRYING TO PRINT.  HAVE TO DOUBLE CHECK INPUTS AFTERWARDS, EVEN WITH RECOVERY OF FILE.
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Level 8

@AshleyatIntuit why has this information not been posted on the yellow in the program?

Why is there no communication on existing problems?  Why do we not know when things are fixed?

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Level 3

You might want to shorten the time between auto recovery saves. I set mine down to 1 minute until they get this resolved.

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Level 1

I'm also experiencing a crash whenever I print invoice since yesterday 😞  

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Level 1

Yes - the program is crashing when printing letters and invoices from the top of the homebase. This problem started after this morning's update.

Please fix it.

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Update:  This issue is now resolved.  Please ensure you update your ProSeries software to ensure you are the most current version.

Level 3

Thank you for letting us know!!

Level 1

Yes, I am having the same issue. Glad I'm not the only one having this problem. Hopefully ProSeries will come up with a solution.

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Level 15

Since this post is basically a year old, it sounds like you are the only one having the problem.  Tagging along to posts that are ancient doesn't do much to solve problems.  Start a new post and include details.  

This week's special - get a free set of ACME snow tires with every return prepared. ($300 extra if you want air in the tires)
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