Program is crashing/closing when e-file selected when the returns to be e-filed are selected; Federal and state(s). Is this happening to anyone else?
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I have printed 15 returns this afternoon and all seems to be working except, I had to reprint a letter and then had a crash. What worked for me was to go to the Icon for printing individual forms, click on letter then client letter and the it worked fine.
Same problem happening to me today. My workaround right now is to go thru the EF menu at the top and selecting the client's fed & state return to convert and transmit that way without opening the client file.
It's worked so far for 3 clients that I've e-filed in the last hour.
Can someone tag one of our Intuit friends that are on this board so they can try and escalate this issue? I can't remember their screen names on here.
I'm still having the same issue and it's been about a week I think.
what's the solution? Buy another program besides Pro Series ? crashing on efiling...work arounds sometime work, but that is not a solution. A solution is INTUIT figuring out WHY!!! We you efile large volumes at a time this is frustrating...probably worse year i had with this software in years...
I usually go out the program and re- enter, make sure all my updates are done or re-boot my system. I have also found if you only efile 10 or less at a time, it never crashes....seems to be a memory problem within the Proseries efiling system itself....
I started doing the 10 and under at a time a few years back. It is time consuming, but it has cut down on crashes for me... sometimes I venture a little beyond 10, but not much....Good luck...I am sure it is a memory system problem with Pro series, but not sure they will ever fix.
Very frustrating. Tried not to renew but had to amend a 2019 return, even though that license had been purchased in prior years and the return had been prepared in ProSeries, I had to have a current 2021 license to amend a 2019 return. Really? That makes no sense.