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Pro Series software EXIT without notice, without save and without recovery.

Level 3

Pro Series software EXIT without notice, without save and without recovery. It happen a few times a day. This problem also happen in 2018 ProSeries Professional (software freeze and force to shutdown) and was fix in 2019 but happen again in 2020.

Right now, while filing for my client, I have to save manually many times.

Anyone there have the same problem like me ?

Best regards,

 

Anh Bui  

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4 Replies 4
Employee
Employee

I'm sorry for the frustration. 

In 2020, do you get a dialog like this?

2021-01-31_16-18-50.png

If yes, can you please enter "For Orlando, from AnhNgoc"? That will help us tie the crash reports to you and to analyze what's going on.

Additionally,

  • Are the crashes random, or do they happen after the same action every time? If it's the same action, can you provide detail?
  • Is it only 1 computer that crashes like this, or multiple?

 

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Level 3

For Orlando, from AnhNgoc

Thank you for your response!

There is no crash feedback box like this, the software just completely EXIT without any notice. Right now, it only happen with the Admin Computer, the network computer is ok. 

The Crash are random, sometime after I switch between Federal and State or sometime after I close one client file.

Best regards

 

Anh Bui

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Employee
Employee

Ok, thank you for the detail.  Can you

* Open ProSeries

* Choose Help -> Send Logs

* Email the resulting .zip file (saved to your desktop) to proseries_engineering@intuit.com

That will send us all the various logs we generate, so that we can investigate.

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Level 3

I just send the logs.

 

Thanks.

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