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Pro Series Professional efile box pop up asking for Sender ID ?

dixiesouth
Level 2

I am using Pro Series Professional pay by return and it keeps asking for my Sender ID in a box that pops up. It is already in there as I can see but I cannot file. HELP

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6 Replies 6
Andrei
Employee
Employee

Hi -

Sorry that's happening. Try running "Tool - Connected Customer" for your version of ProSeries. You can find it by searching in the lower left of Windows, next to your start menu.

Just re-enter you CAN and zip and relicense. 

Let me know if that fixes your issue.

Andrei

2021-03-17_08-54-46.png

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dixiesouth
Level 2

This has been done. Also uninstall and reinstall. No difference. I was told Intuit would get back to me but nothing yet. It is very frustrating not being able to file returns. 

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dixiesouth
Level 2

No it did not fix my issue. It is still not fixed and I received no call back from Intuit. Very disappointed. 

I have had to boot up the old computer that seems to have no problem with this, and use that. 

 

PATAX
Level 9

Dixie south, if it is working on the old computer and not on the new computer, then it could be a different version of your operating system on the different computers, if applicable... Or maybe there is something else on the new computer that is interfering with Pro Series ... I'm not sure... I'm just trying to help you...Good Luck.... Just my opinion

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Andrei
Employee
Employee

Hi -

Sorry you're experiencing this 😕 I had a few questions that might help me understand the problem:

  1. First.. you mentioned you didn't receive a call back... did you schedule a callback with Intuit?
  2. Could please go to Help > Send Logs and send the resulting .zip (it'll be on your desktop) to proseries_engineering@intuit.com
    2021-03-18_15-00-02.png
  3. Could you also send a screenshot of your Firm/Prep info (under Tools>Options) to the email above. Please make sure to include the Customer Account Number field:
    2021-03-18_15-04-25.png

Really appreciate you working with us here... 

Andrei

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BWJCPA
Level 1

I just started having this same issue. I have tried what's suggested in this thread, but nothing seems to work. Does anyone have any other suggestions?

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