Sorry that's happening. Try running "Tool - Connected Customer" for your version of ProSeries. You can find it by searching in the lower left of Windows, next to your start menu.
Just re-enter you CAN and zip and relicense.
Let me know if that fixes your issue.
Dixie south, if it is working on the old computer and not on the new computer, then it could be a different version of your operating system on the different computers, if applicable... Or maybe there is something else on the new computer that is interfering with Pro Series ... I'm not sure... I'm just trying to help you...Good Luck.... Just my opinion
Sorry you're experiencing this 😕 I had a few questions that might help me understand the problem:
- First.. you mentioned you didn't receive a call back... did you schedule a callback with Intuit?
- Could please go to Help > Send Logs and send the resulting .zip (it'll be on your desktop) to email@example.com
- Could you also send a screenshot of your Firm/Prep info (under Tools>Options) to the email above. Please make sure to include the Customer Account Number field:
Really appreciate you working with us here...