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Pro series Printing forms

Level 2

I am having problems printing a states 1040. I can print all other forms on that state except the 1040. I can print federal forms. When I print this states 1040 it says sent to printer successfully but never prints. Pro series customer service told me this was on my end but I'm not sure how I can print every other form then. I have not changed any print settings. I can also print the states 1040 to pdf and print it that way but I cant keep doing that. Thanks

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4 Replies 4
Level 15
Level 15

Do you have it checked to use the 1040SR?  If so, the 1040 wont print.  This hung people up last year,  not sure if its still an issue or not.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2

We never use 1040SR. We can print federal 1040 just not this states 1040. 

If its ok, I would like to ask a couple of questions.

1. which states?

2. what was your output? PDF, DMS, Smartvault or Printer (which printer)

3. Where did you print to: Local Folder, DMS, Smartvault?

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Level 2

We mainly use federal, Illinois and Missouri. There will be other states but not yet. the problem is with the Missouri 1040. Federal all works normal and so does IL. All other Missouri forms print normal as well. We print to a Printer LD140. We can print the Missouri 1040 to PDF then print it out that way but this method will not be ideal. When we go to print the Missouri 1040 it says it was successfully sent to printer like when we print any other form but the MO 1040 does not print out. 

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