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Pro Series Basic will not update

jeffferysr
Level 1

My PreSeries Basic will not update. I would like detailed info on how to uninstall and reinstall program please.

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8 Replies 8
Camp1040
Level 8

You may find your answer if you search the KB.

IRonMaN
Level 15

https://proconnect.intuit.com/community/help-articles/help/uninstall-rename-and-reinstall-intuit-pro...

ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)
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IRonMaN
Level 15

Camp - I searched KB and couldn't find anything about uninstalling:

http://reachrecords.com/artists/kb/

ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)
Camp1040
Level 8

That is what happens when one assumes. I would have bet the farm (if I had one) that that topic had a counter associated with it!

In windows 10, go to all settings, apps, select Proseries basic edition 2019  and uninstall.

Also go to windows explorer, this PC, and check that BasWin19 is not present.

Camp1040
Level 8

I should know by now to read your replies very thoroughly.😂

I didn't know that KB existed.

IRonMaN
Level 15

Rule number 1 - never take anything I say serious without thinking about it first 🤔

Rule number 2 - I don't like rules, so just stick with the first rule.

ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)
Camp1040
Level 8

I think the OP lost interest!

I'm happy to see not as much panic today as on opening day!!

IRonMaN
Level 15

Just not as many people left.  A lot of them jumped off their roofs when their e-file transmissions didn't go through at 12:01 on opening day. 🏛

ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)