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Pro Series Basic 50 is telling me that I reached my limit but I have 45 in my homebase. Why is it locking me out.

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Level 1
last updated ‎July 14, 2020 4:16 PM

I'm receiving message that I have to pay and my data base has reached 50.  I have 45 on my screen and I have deleted clients that I did not do this year.  Do I have to go into the installation of Pro Series and delete these clients from the transfer?  Please advise.  This is my last client to file a return.  

Thank you.

Nancy Scaduto

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Level 15
Level 15
last updated ‎July 14, 2020 4:16 PM

Re: Pro Series Basic 50 is telling me that I reached my limit but I have 45 in my homebase. Why is it locking me out.


@nancy0264 wrote:

I'm receiving message that I have to pay and my data base has reached 50.  I have 45 on my screen and I have deleted clients that I did not do this year.  Do I have to go into the installation of Pro Series and delete these clients from the transfer?  Please advise.  This is my last client to file a return.  

Thank you.

Nancy Scaduto


It counts any returns that you printed as well....did you print any out that you didnt actually file?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 1
last updated ‎July 14, 2020 4:16 PM

Yes

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