Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Pro series 2018 has been randomly shutting down when we print. We will then loose all information. Is anyone else having this problem?

Highlighted
 
Labels (1)
0 Cheers
1 Solution

Accepted Solutions
Highlighted
Level 4

For erinandkendra: If you haven't already done so, in ProSeries go to:  Tools > Options > General > File Save. Click the box for Save to Automatic Recovery file every. Then set the interval number to 1 or 2 minutes. That way you will never lose more than 1 or 2 minutes worth of work.

I spent 74 minutes on the phone with Tech Support this morning. My desktop machines (32-bit) are still botched up (crashing and can't print), but my 64-bit laptop hasn't crashed or failed to print even one time. I'm using my laptop here at the office until things return to normal.

View solution in original post

0 Cheers
22 Replies 22
Highlighted
Level 4

For erinandkendra: If you haven't already done so, in ProSeries go to:  Tools > Options > General > File Save. Click the box for Save to Automatic Recovery file every. Then set the interval number to 1 or 2 minutes. That way you will never lose more than 1 or 2 minutes worth of work.

I spent 74 minutes on the phone with Tech Support this morning. My desktop machines (32-bit) are still botched up (crashing and can't print), but my 64-bit laptop hasn't crashed or failed to print even one time. I'm using my laptop here at the office until things return to normal.

View solution in original post

0 Cheers
Highlighted

Agreed, we are actively tracking to gather additional details, but please be sure to save your data regularly as you are working on a return, regardless to ensure you never lose information, if you have then the crash should not have impacted any data loss.

0 Cheers
Highlighted
Level 1

I have the same problem, tech support could not solve the problem.

0 Cheers
Highlighted
Level 8
@erinandkendra @jztax does it crash if you just print to PDF?
0 Cheers
Highlighted
Level 15
The issue popped up yesterday and Intuit has been made aware of the issue.
ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
0 Cheers
Highlighted
Level 8
@IRonMaN I have seen a lot of these today but we have not been having problems.  That was why I wanted to see if they could print to PDF.  That could be a work around.  This is the second or third that I asked people but no response.
0 Cheers
Highlighted
thanks Ernie, i'm also asking alot of these, and is it client, filing or preparer copies.
0 Cheers
Highlighted
Level 15
@Ernie   Does Happy's 32 bit vs 64 bit theory hold water for your situation?  I haven't updated and won't update until I know it is safe to go back into the water.
ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
0 Cheers
Highlighted
I'm seeing similar- more 32 bit vs 64, so Happy may be on to something there.
0 Cheers
Highlighted
Level 11
Level 11
@Ernie I assume you've updated yesterday and you are still up and running? I also am up and running. I updated early afternoon yesterday. For the moment I have turned off my auto update.....I feel for the others as I'd be scared sh-tless!!
0 Cheers
Highlighted
Level 8
@IRonMaN the computer that we mostly print from is a Windows 7 64 bit.  My machine is a Windows 10 64 bit.  The laptop that we printed from this morning is a Windows 7 64 bit.

I don't remember what Happy reported in his post.
0 Cheers
Highlighted
Level 15
32 bit was the problem child
ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
0 Cheers
Highlighted
Level 8
@garman22 I did update yesterday and today and have had no problems.
0 Cheers
Highlighted
Level 8
@IRonMaN that would hold true here as all of our machines are 64 bit.  We do have a mix of Windows 7 and Windows 10.  But I don't do windows.
0 Cheers
Highlighted
Level 15
I am also running 64 bit but I am still going to hold off a bit just to be safe.
ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
0 Cheers
Highlighted
Level 8
@IRonMaN I don't blame you.  I can say all 6 - 64 bit machines we have here have printed at least 1 return today and none of them have crashed.
0 Cheers
Highlighted
Level 11
Level 11
I will hold as well for now. I have not efiled anyone yet so.......when the time comes and if it shuts the door on me...then I will open the update door.
0 Cheers
Highlighted
Level 1
@Ernie The program is fine when I print PDF
0 Cheers
Highlighted
PDF prints fine
0 Cheers
Highlighted
Level 11
Level 11
Thats good. I got used to PDF printing last year and found I liked it better than printing within PS print.
0 Cheers
Highlighted
Level 8

When scary things are going on such as violent thunderstorms or Pro Series glitches, I keep a flash drive in my computer and do a Pro Series backup to the flash drive VERY frequently.  I'm not paranoid but I have seen what weather and program problems can do.  

0 Cheers
Highlighted
Level 11
Level 11
oooooh, I must tell my IT guy this. Great thinking!!
0 Cheers