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Pro Basic 2020 efile failure

Level 2

Every time I attempt to efile a client return in Pro Series Basic, I get the following result: Form 1040 Individual. Not transmitted, the selected return(s) was not successfully converted for Electronic Filing. Open the return(s), correct any errors in Final Review, save the return(s) and re-convert for Electronic Filing.

I have updated the software several times in an attempt to fix any problems. 

Final Review shows no errors to be fixed.

HELP!!!

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4 Replies 4
Level 8

Try repairing updates and the "duct tape" fix of rebooting.

Level 2

I did all that before posting. Finally tried to eFile a single federal return. Got a different error message that led me to my preparer information. Once I marked my PTIN as verified, my problem was solved. Returns now convert and transmit seamlessly.

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Level 8

Be sure you did not try to transmit before converting, if you are new to proseries.

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Level 2

Definitely not a newbie. Started with TurboTax 30 years or more ago. Graduated to ProSeries about twenty years ago. When I decided to eFile a single federal return, the resulting error message led me to my preparer information. After marking my PTIN as approved, my problem was solved.Returns now convert and transmit flawlessly.