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printout charge

Jwchang4478
Level 1

I just used Amexp card to print out form 1120, $64.00, and when I tried to print out, the system asked me the update. So I updated ProSeries and tried to print out again.but the system asks another $64.00.

I need your help.

Please contact me at my e-mail address

 or 214-697-1353

Acc Q Paycheq, Joseph Chang

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2 Replies 2
poolcleaner
Level 8

Please remove your telephone number as this is a public forum and you may start receiving more unwanted calls than usual.  We are volunteers and cannot help you with the charge issue.  Please call Pro Series support. 1-800-434-6818

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Terry53029
Level 12
Level 12

to see if PS recorded your transaction, from home view click on tools/pay per return/print audit report.

Then I believe you still need to call support, and you can tell them what the audit report shows

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