Printing problem

[aprilvasi]

I have a problem printing the forms form my tax software.  Everything was downloaded and printing fine until I asked one of the tech support agents a question about Pro Series prof.  They insisted on going into my computer and wham...now I can't print any tax forms and I can't even download the software as we uninstalled it hoping that the new download would work.

The error reads  "Can't create PDF Creator Pilot object.   Has anyone had this happen.

Thanks

April

[IRonMaN]

I remember seeing that message in prior years but I don't know if anybody ever posted a solution.

@Orlando  - can you help on this one?

[Carnoustie]

Did anyone come up with how to fix the error "Can't Create PDF Creator Pilot Object?"  It was printing fine and not suddenly I get that error message.

[IntuitBrittneyS]

Hi @Carnoustie  check the rdp, you may need to edit it. Make sure the bpopcp001 is there. Let me know if this works.

-Brittney

[singh]

I had a similar problem. I went to 'settings' ,then clicked on 'Printer/Scanner', then another page opened up- 'troubleshoot'. I clicked on ' Troubleshoot' and it was fixed. You could try this.