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Printing options in ProSeries 2020

sffdib
Level 5

Some of my returns do not print the client's letters and some do. I have setup global printing to print letters on all. Any ideas what the issue is and how to fix it? They have a video online to fix printing options but for older versions of ProSeries. 

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3 Comments 3
Elizabeth1040
Level 1

Could it be you are printing while in the state not the federal?

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sffdib
Level 5

I am printing from Federal. 

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Elizabeth1040
Level 1

Well, that was my only guess.  I know when I print while in the California return, I do not get the client presentation and I think I do not get the client letter either.