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Printing a form from 2016 ProSeries - error Your Network License is Missing

Marla
Level 1

I am logged into ProSeries 2016 and I am able to access files but when I am in HomeBase View Form 1040 Individual, find form 1040: Individual, find client, find form and hit print selected form I receive this message:

Your Network License is Missing 

You installed to a network but you don't have a network  license in your order for Customer Number:XXXXXXXXX

Please select one of the following:

License now

  • call Customer Service at
  • Verify or order your network license
  • click ok to continue registration

Continue without licensing

  • click ok to continue but then I can't print

 

 

 

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2 Replies 2
Terry53029
Level 11
Level 11

Not sure about network, but for standalone, go to file, and scroll down to retrieve license

Marla
Level 1

Terry53209, we are networked so as your reply is helpful for standalone it does not solve my issue.  Thank you the reply.