Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

Print Crashing

Level 1

Getting an error "A problem was encountered that has caused your program to crash."

it is only happening at the moment on one (1) return.  Everything else is running fine.


How can I fix this?  Have over a 1 hour wait on the phone for technical assistance.

Labels (1)
0 Cheers
2 Replies 2
Level 15

Can you print it to a pdf without the crashing?

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)
0 Cheers

Could you update ProSeries and see if you're still experiencing this issue?

We think a fix we put out Wednesday could have addressed this.

0 Cheers