ppr

[gmzr11]

why is my software making me pay per return when I purchased unlimited and my license shows as unlimited in the tools portion of the software

[Terry53029]

Try clicking on "license product" under tools

[gmzr11]

As I mentioned in my original post - I already checked license and is said I have unlimited and 4 states 

[IRonMaN]

It doesn’t matter what you purchased.  Sometimes you have to remind the software of that.  Do as Terry suggested 

[gmzr11]

Trust me, I’ve done it 20 times.   Doesn’t work 

[IRonMaN]

But you didn’t say that.  That is the only way we have to fix that problem when it happens- and it happens fairly often.  The only other route is to make the dreaded call to support.

[gmzr11]

F’n support.   Every year this software does something stupid.   

new look down the left also is awful.  Far more work to access forms.