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Pdf passwords don't work

Level 2
I've had several clients tell me the password added by ProSeries to the PDF copies of their tax return doesn't work (two this morning).  It works on my copy.  Anyone else have this problem?
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Level 8
Level 8

Sorry i Can’t help .... I Haven’t used password PDFs in a couple of years... since Intuit link got was added. Much easier to deal with (clients and me) and much better workflow. 

If at first you don’t succeed…..find a workaround
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