I am trying to print out a 2018 Form 990 but my 2018 Pro Series software is saying I need to go into my account to increase account balance and have a current 2019 software package which I have. When I did that, I get a message at checkout that says I am increasing my 2019 pay per return balance. I want to increase 2018 but the 2018 system is not giving me a code to increase the 2018 year account balance. Very frustrating.
I haven't used pay per return in several years, but if you open the return you want to print, then go to tools, authorize returns. Then a window will open allowing you to increase balance. You should then be able to print. As I remember there is no code.