I have 2 different returns sent to NYS both of which came back rejected due to invalid SSN. Their federals were already accepted without issue.
I thought since the first client is an LPR maybe he had some issue with his SSN, but then the second client was rejected and she has birthright citizenship with no SSN issues as far as I am aware.
While it is theoretically possible both of these clients could have issues with their SSN, the probability of that is infinitesimal.
I have other returns being sent to NY and I am wondering if they will be rejected also. Is this is something on intuit's radar? I didn't have any issues with this until today. Just wondering if its a NY issue or intuit issue.
I guess it's different when the state rejects it.
the exact message was "The primary ID was either invalid, or could not be verified at this time."
then below, "The state of New York could not verify the primary social security number." followed a long missive about the IRS may be experiencing issues and to check if they have updated their records (I am convinced they have not since its 2 different people).
Intuit is aware of returns rejecting for error code R0170 - The primary SSN/ITIN was either invalid, or could not be verified.
If you have resubmitted or decide to resubmit, there will be a temporary hold on these returns as we work with the state for a resolution.
No timeframe at this moment.
Follow updates here:
If NYS can't correct this, I'd have to print-out, ascertain signatures from clients all over the country and mail-out about 15 returns by 10/15/21.
How will NYS ever be able to handle the manual processing of what is probably now a few thousand returns?
From the lack of information that is being furnished, it seems that only a few of us even care about this situation...