Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Not able to install Proseries 2019. Receiving message: Vcredist_x86.exe return error code1638. Also says I must have windows 10 installed, which I do.

Highlighted

Trying to install Proseries 2019.  Receiving the following message: Proseries requires and operating system that is Windows 8.1 or greater and is 64-bit." 

I'm running Windows 10 with 64-bit.  Spend over an hour on the phone with Proseries customer service. They could not figure out why it is not downloading.

Labels (1)
0 Cheers
1 Solution

Accepted Solutions
Highlighted
Level 15

Looks like it's related to Visual C++ instead, based on a prior post and according to MS.  Perhaps you could give this a try and report back?

https://accountants-community.intuit.com/questions/1783329-vcredist_x86-exe-returned-error-code-1638

---------------------------------------------------------------------------------
Still an AllStar

View solution in original post

0 Cheers
12 Replies 12
Highlighted
Level 15

Looks like it's related to Visual C++ instead, based on a prior post and according to MS.  Perhaps you could give this a try and report back?

https://accountants-community.intuit.com/questions/1783329-vcredist_x86-exe-returned-error-code-1638

---------------------------------------------------------------------------------
Still an AllStar

View solution in original post

0 Cheers
Highlighted
I found that a download of the most recent Visual C++ update resolved my issue with the error message and allowed me to load 2019 without any further problems after a restart of the computer.
0 Cheers
Highlighted
Level 2
Sorry to ask but I am also having this issue. Where and  how do I download the Visual C
0 Cheers
Highlighted
Level 1

please email me on how to fix this issue at [email address removed]

0 Cheers
Highlighted
Level 15
Level 15
maybe here?
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

seems like if you have your Windows OS updated the files needed would be included and updated as well, not sure why some people are missing this file

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
Highlighted
Level 1

I get an error 1638 when trying to down load the 2019 Proseries software.  I have tried the Visual C download about 5 times, updating my windows OS and it still doesn't work.  Where do I go from there.  I tried calling support they were not any help.

0 Cheers
Highlighted
Level 1

I found a slightly different solution: I had the same issue reported.  Reinstalling wasn't enough.  I installed at least 5 times with same error every time.  Then I realized that the most recent Visual C++ update wasn't working because it was conflicting with and old installation of the same.  I went to the Control Panel/Uninstall a Program and removed all instances of the Microsoft Visual C++ component.  Restarted the computer and the Proseries software installed everything necessary without a glitch.  

Highlighted

This helped and was very easy to do. Thanks

0 Cheers
Highlighted
Level 1

how can i fixed this,   error code 1638   vcredist_)x86.exe

0 Cheers
Highlighted
Level 1

Hi,

Just go to this link : https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads and then update Visual C++ and then install proseries.It worked for me.

Highlighted

I spoke with a customer and found out that if you delete all of the Visual C++ files (programs) from your computer and then relaunch the exe file, it should start working.

0 Cheers
Highlighted
Level 1

This YouTube video fixed it for me after my laptop crashed and had to have Windows re-installed.

https://www.youtube.com/watch?v=CiCelyEQxBk

0 Cheers