This protocol is bad. It prevents us from printing a copy to give to the client for review!! As a CPA I can be trusted not to e-file a return until the return is finalized!! We are not idiots and this ProSeries protocol is a hindrance to work flow. Please change it.
We've been told this is state mandated, not a ProSeries choice.
Apparently not all people can be trusted to not mail in forms with DO NOT FILE splattered across the front, its a big enough issue that the some states have made the software companies block the ability to print until the form is finalized.
I have been printing my clients returns with no problem from my station. All of a sudden, I get this "Unable to print state/city forms for this client, no state/city returns were found" and I cannot print from my station, but if I go to another station, I can (???), inconvenience because not only does my client have to wait for resolution of printing, I have the next appointment waiting outside wanting to know what is going on. Same issue with my next client. Loss of time, and a huge amount of frustration for everyone. Please help. I am on the phone on hold trying to talk to someone in ProSeries. Thank you.