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My Proseries is crashing about 5 times a day when printing, many lost returns. I am getting so frustrated!! Others having this issue?

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Level 1
last updated ‎December 07, 2019 12:37 AM
 
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Level 15
Level 15
last updated ‎December 07, 2019 12:37 AM

Its been an ongoing issue for some people.   Can you Print to PDF and then print the PDF?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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Level 15
Level 15
last updated ‎December 07, 2019 12:37 AM

Its been an ongoing issue for some people.   Can you Print to PDF and then print the PDF?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

View solution in original post

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Level 8
last updated ‎December 07, 2019 12:37 AM
The problem with printing to .pdf is that you cannot select  any forms to not print.
If an answer solves your issue, click on the "Accept as Solution" button! Makes it easier for people to find answers to similar questions that have already been posed.
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Level 15
Level 15
last updated ‎December 07, 2019 12:37 AM
right, it does waste some paper...but its better than having a crash when a client is there.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
last updated ‎December 07, 2019 12:37 AM

Are you running a 32 bit or 64 bit operating system?

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 1
last updated ‎December 07, 2019 12:37 AM
64 bit, I have same computer as last two years and I didn’t have issue of crashing in 2016 or 2017.
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Level 15
last updated ‎December 07, 2019 12:37 AM
Here is the official release on that:
https://accountants-community.intuit.com/articles/1805328-solving-printing-problems-for-64-bit-windo...
ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 15
Level 15
last updated ‎December 07, 2019 12:37 AM
FWIW I have the print/crash issue as well...its been better since I uninstalled the 1120 and 1120S module, only once today I tried to print and the program closed, I'd been working on multiple 1041 returns when it happened.   

I couldn't print at all without it closing when I had all the business modules installed.

When I uninstalled all the business modules I could print with no issues and had no crashes at all.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 1
last updated ‎December 07, 2019 12:37 AM
Thanks, I use all of the modules except 1040NR, I’ll try to remove that module and see if it helps.
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Level 10
last updated ‎December 07, 2019 12:37 AM

Print to pdf then choose what pages to print. I use Adobe.

** I'm still a champion... of the world! Even without The Lounge.
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