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My Printer will not print Proseries 2019 forms

Progressive
Level 1

My HP Laser Jet Pro M203dw printer will print Proseries 2018 forms, but spits out blank pages for Proseries 2019 forms with no error message

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3 Replies 3
Just-Lisa-Now-
Level 15
Level 15

If you use Print Preview from the Print window, can you see the forms? or do you only see a white square box?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
mkarpowicz
Level 1

I just see a white box

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Just-Lisa-Now-
Level 15
Level 15

Is this for all clients or only certain ones?   Is that new 1040SR being chosen on the ones that dont print?  If you choose the regular 1040 do you get a different result?

I had this happen with client returns that were transferred into my 2019 program back in early/mid December, I had to delete those client files and re-transfer into 2019...I havent seen anyone else complain about this recently so Im hoping they got that issue resolved.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪