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- My hard drive went down. But I was able to reload Proseries Basis. I tried to e-file and it was charging me after I had purchased it. How do I do this?
My hard drive went down. But I was able to reload Proseries Basis. I tried to e-file and it was charging me after I had purchased it. How do I do this?
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snoretaxman
Level 1
06-08-2022
03:04 PM
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I had already paid for the Proseries Basic with 4 states. Why am I being charged again?
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snoretaxman
Level 1
06-09-2022
12:25 PM
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I just tried that and I can't seem to get past the charge. Before I reinstalled ProSeries Basic to the new hard drive, I could run a review of the state return and the Federal return, then save the returns and then transmit electronically the tax returns. Everything works until the final step when it asks for authorization and the amount to pay.
