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My computer WILL NOT communicate with my printer. It keeps going offline.I'm printer poor with all the techs I've paid and HP printers I've bought. Any answers?

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Level 1
last updated ‎December 07, 2019 11:56 AM
 
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Level 12
last updated ‎December 07, 2019 11:56 AM

Try:

Settings > Devices > Printers, at the bottom make sure there is no checkmark in "Let Windows manage my default printer." Don't let Windows manage for you.

*******************************
"Level Up" is a gaming function, not a real life function.

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Level 15
Level 15
last updated ‎December 07, 2019 11:56 AM
You only have issues with the ProSeries tax program sending to the printer or all programs that send to the printer?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 15
Level 15
last updated ‎December 07, 2019 11:56 AM
I know anytime I update ProSeries 2018, I cant print from ProSeries 2018 until I reboot the whole computer...not sure if it affects other years as well, Ive just gotten so used to a system reboot after I install or update ProSeries, I just do it automatically now.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Highlighted
Level 1
last updated ‎December 07, 2019 11:56 AM
Just ProSeries
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Level 15
last updated ‎December 07, 2019 11:56 AM
@Eileen28 Which HP printer?
Is the problem with all years of PS?
Has there been a windows update recently?

ex-AllStar
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Highlighted
Level 1
last updated ‎December 07, 2019 11:56 AM
Believe it or not. Have 2 (new) printers HP Laser Jet MFP 428 fdw both give me the same problem.Purchased a couple of months apart.  Have had GREAT service with HP in the past.  They may still
be good because all the techs I've had look at them say it's not the printer the computer is just not
communicating with the printer.  Have also tried the settings, devices, etc earlier on, didn't work for me.

Never had a problem before with HP or PS.  With all the techs I've used I'm sure there has been an
update.  Maybe more than one.  Have been with ProSeries more than 10 years
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Level 15
Level 15
last updated ‎December 07, 2019 11:56 AM
happens with all years of PS or only a certain one?  Can you print to PDF, then print the PDF?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Highlighted
Level 1
last updated ‎December 07, 2019 11:56 AM
Only happens with the current .  Don't know about the PDF must give it a try (tomorrow)
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Highlighted
Level 12
last updated ‎December 07, 2019 11:56 AM

Try:

Settings > Devices > Printers, at the bottom make sure there is no checkmark in "Let Windows manage my default printer." Don't let Windows manage for you.

*******************************
"Level Up" is a gaming function, not a real life function.

View solution in original post

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Highlighted
Level 12
last updated ‎December 07, 2019 11:56 AM

I keep a USB cable connected to the WiFi printer, so that when I have trouble with it as WiFi, I plug in. That hasn't happened for a while, now. When I had a mix of W7 and W10 devices, it seems that the printer got hijacked by one or the other. You simply install that printer as two different devices, so that you can print to the hardwired connection or as WiFi.

*******************************
"Level Up" is a gaming function, not a real life function.
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