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My 2017 pay per return audit report has no transactions listed, although I used pay per return quite a bit in 2017...why is the data not showing up on the report??

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Level 15
Level 15
If its a new computer, it had to be a new install on the new computer and the PPR audit report wouldn't show up.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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Level 15
Level 15
Is it a new install or the same program/computer you used back when you prepared the 2017 returns?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2
Actually, I did replace my computer. It is not a new install.
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Level 2
Thank you! I was able to access my old computer and print it out.
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Level 15
Level 15
If its a new computer, it had to be a new install on the new computer and the PPR audit report wouldn't show up.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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Audit reports and PPR balances are specific to the install. If you reinstall or get a new machine that information guess with it. Customer service can assist for extreme situations
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