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Montana forms not yet available on PS?

Level 2

Today is February 3rd.  I perform updates multiple times/day.  My software is still not allowing the e-filing of Montana forms...why and when will this be remedied?    I'm on a 1 hour hold!  This hold time will interfere with my next appointment.  Not happy 😐  Anyone?  

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Level 15

https://proconnect.intuit.com/community/help-articles/help/uninstalling-a-federal-or-state-product/0...

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)

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12 Replies 12
Level 15
Level 15

https://myproconnect.intuit.com/releasedates

looks like they are all ready to go...youre not getting any updates?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 2

Apparently my software isn't updating the Montana forms, but my states outside of MT are processing just fine!  Any suggestions?  Thanks Lisa

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Level 15

You might want to try uninstalling MT and reinstalling to see if that gets you back on track.

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)
Level 2

I'll try that...I've been using PS for 15 years...never this odd problem!

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Level 15
Level 15

This happened to IL last year and people had to uninstall IL, then reinstall it for the program to update properly....so I think IRonMaN is onto something.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 15

https://proconnect.intuit.com/community/help-articles/help/uninstalling-a-federal-or-state-product/0...

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)

View solution in original post

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Level 2

This looks like a giant pain...I will do it when I have time, but I'm booked, back to back today...annoying but thanks for your help.  Will I have to re-prepare the state returns?

Level 15

I don't believe you will have to "re-prepare" since the information is already loaded into the client file.

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)
Level 2

thanks for your help, but:

FYI, I've talked to support: apparently the ProSeries developers have not prepared the software for Montana tax returns.  I've already uninstalled and re-installed with the help of a very nice support person, but she discovered that what I've said is the case....not until later this week will this software be ready to submit the MT returns...unbelievable!

Level 15

They need to fire the person that is in charge of the forms release date page.  That doesn't look like too tough of a job to get those dates correct but evidently it must be --------------------- it must be for the Intuit Update Team anyway.

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)
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Level 2

I'm having trouble also and have updated multiple times.  I left my number for call back instead of being on hold.  Very frustrated!

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Level 2

FYI, I've talked to support: apparently the ProSeries developers have not prepared the software for Montana tax returns.  I've already uninstalled and re-installed with the help of a very nice support person, but she discovered that what I've said is the case....not until later this week will this software be ready to submit the MT returns...unbelievable!