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lost client password

rchsail1
Level 2

i've tried the combinations, including using the Master password

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3 Replies 3
Terry53029
Level 11
Level 11

Master password should work on all. Try changing the master, see if that works

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rchsail1
Level 2

Changed P/W to Pro series.  Tired that for client file.   Didn't work.

Reviewed 2019 client file.   Used a P/W i remembered which worked.   That P/W did not work in 2020.

??

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Terry53029
Level 11
Level 11

Not talking about password to open PS, see this link to make you are setting it up correctly.

https://proconnect.intuit.com/community/manage-access/help/using-master-client-level-and-electronic-...

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