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Locked out of ProSeries Professional for over 24 hrs

Meroden
Level 1

I had problems getting in the correct password and at the point it appeared it had gone in correctly, I got the message back that I had made too many attempts and was locked out for 15 minutes.  24 hours later a still locked out and don't know how to fix this.  How can I do that?

Karen

Labels (1)
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2 Replies 2
dkh
Level 12

Do you get to the Sign In screen?  Have you tried clicking the  I forgot my user ID or password ?

 

bdb
Level 3

I had the same problem and cured by logging directly (without the tax program) to intuit and reset my password there.