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locked out of a return, forgot password

tom maher cpa
Level 1

the help section indicates to use intuit master password but that mandatorily requires a special character and the return password excludes the use of that character

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3 Replies 3
Level 12

Go to Tools>Options>Password   for the Master Password    if you are like me and couldn't remember what your Master Password was  the following will help:  

Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818. 

Level 15

It's easy to remember a password if you use something that is easy to remember.  I believe a survey was taken recently and the number one password used was - IntuitSucks#666

ACME Taxes, Tatoos, Tires and Tomatoes (I had to get rid of the turtles - they kept running away)
tom maher cpa
Level 1