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Licensing

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Level 1

I have recenly updated my admin computer to Windows 10 and now Proseries does not recognize my license. Keep getting an error code 4 - - 1.  The link provided does not work as well as the 1-800 number provided.

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5 Replies 5
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Level 10
Level 10

Go to tools, and click on license products

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I'm experiencing the same problem.  Only attempting to relicense the products from the Tools menu doesn't help.  Is there another solution?

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Level 1

I have tried the tools licensing option. I am still getting the same error code. 

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Level 1

I have called tech support twice.  I followed all of their instructions.  I still can't license this product.  I paid a lot of money for this software and don't understand why nobody can figure this out!  I'm going to have to buy another tax software!

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Level 2

how do I renew my license?

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