Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Letters/Invoice Automatically switched to Microsoft Print to PDF

Highlighted
Level 1
last updated ‎February 27, 2020 9:38 AM

When we log in for the first time each day to ProSeries the Letters/Invoice/Presentation/Labels automatically switch to the Microsoft Print to PDF. There is no option for our printer when we select change. We have to restart the program, then our printer automatically becomes default.

Anyone else experience this or no how to make it so our printer is always default for this?

 

Picture2.png

Labels (1)
0 Cheers
8 Replies 8
Highlighted
Level 15
Level 15
last updated ‎February 27, 2020 9:38 AM

I saw someone else report this in the past, they said a Win update changed it....not sure if it was an ongoing issue for them though.  

Youve checked your Windows Printer settings and the correct printer is set as the Default, right?

Im on Stand Alone and PS picks up my default printer for everything automatically....Are you on a Network Install?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Highlighted
Level 1
last updated ‎February 27, 2020 9:38 AM

Network installed and the default printer is set to the computer. The default printer is there for printing returns, but it has the PDF for everything else (invoices/letters/etc.) Once I restart ProSeries, it recognizes the default printer for everything else (invoices/letters/etc). 

0 Cheers
Highlighted
Level 15
Level 15
last updated ‎February 27, 2020 9:38 AM

Weird, I know nothing about network installs except they seem to have lots of weird issues like this!

@IntuitAustin  any words of printer wisdom to add to this?  or is the dreaded call to support in order?

@garman22  youre on a network, arent you?   Ever had any issues like this?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
Highlighted
Level 11
Level 11
last updated ‎February 27, 2020 9:38 AM

I am on Network but my station computer does not print. That one is only data entry. 

Highlighted
Community Manager
Community Manager
last updated ‎February 27, 2020 9:38 AM

Good morning! 

I checked with support on this one and it doesn't seem to be something we can replicate on a mass scale. I would recommend reaching out to ProSeries Support on this. From what @Jcapriano said though, it sounded like restarting the program fixed the issue?

Austin


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"
0 Cheers
Highlighted
Level 11
Level 11
last updated ‎February 27, 2020 9:38 AM

good luck with support. I would rather dig my eyeballs out with a spoon.

 

I would try local IT and see if they can fix your issue. 

Highlighted
Level 10
last updated ‎February 27, 2020 9:38 AM

I'll throw in a random thought.

I got a new computer with Win10 last year and I got a new printer earlier this year.  I plugged the printer in and went through the setup functions on the printer to get it on-network.  Then I went to the computer and started downloading the printer driver (which came with the printer on a CD but the new computer doesn't have a CD/DVD drive in it, so I went to the manufacturer's website to get the download).

While the driver was downloading, I noticed that Win10 had already auto-detected the printer and set it up (presumably with some driver it found in its database or that it downloaded from the printer).  I stopped the download and went on with life.  A couple days later I noticed the windows default printer kept changing.  This ended up being two different issues.

1) Win10 has a setting somewhere that defaults to "let Windows determine my default printer."  I was able to turn that off and force a specific printer as the default.

2) The "auto-installed" driver was kinda flaky.  When the printer would go to deep sleep after inactivity, it would disappear from the computer until everything was rebooted.  I got fed up, downloaded the manufacturer's driver, deleted the "auto-installed" printer from control panel and set it up manually using the latest drivers.

Everything has worked well since (knock wood).

I think Lisa mentioned the Win10 default issue, but you might try deleting the printer and manually installing it.  Make sure you have the latest drivers from the manufacturer.

You can probably accomplish all of this while you're on hold waiting for PS tech support.

Rick

Highlighted
Level 12
last updated ‎February 27, 2020 9:38 AM

Settings > Devices > Printers & Scanners > remove the checkmark for "Let Windows manage my default printer."

*******************************
"Level Up" is a gaming function, not a real life function.