Solved: Letterhead, Refund Summaries, and Invoice is no longer displayed nor printing with tax copy.

luithe3rd · ‎02-08-2022

Anyone come across this issue in ProSeries Basic? Any suggestions?

Thank you!

IntuitAngela_13 · ‎02-08-2022

@luithe3rd In Basic, if you go to Tools in the menu and select View Client Filing Instructions, is anything displayed for you? Also, when you print the return, could you confirm that the checkboxes for Miscellaneous Information, Filing Instructions and Client Invoice are all checked?

View solution in original post

Just-Lisa-Now- · ‎02-08-2022

I saw it mentioned the other day, unless that was you as well.

Im not familiar with Basic at all.

@IntuitGabi have you seen any other reports about this? or any idea how to correct the issue?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IntuitAngela_13 · ‎02-08-2022

@luithe3rd In Basic, if you go to Tools in the menu and select View Client Filing Instructions, is anything displayed for you? Also, when you print the return, could you confirm that the checkboxes for Miscellaneous Information, Filing Instructions and Client Invoice are all checked?

luithe3rd · ‎02-08-2022

Got it! Thank you for you help!

Letterhead, Refund Summaries, and Invoice is no longer displayed nor printing with tax copy.

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