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IRS Integrity and Verification Operations

ssp
Level 1

I have been contacted by  a fair number of clients who are receiving an IRS letter from Integrity and Verification Operations requesting the taxpayer to call to verify information to process their refund. Is anyone else experiencing this? Is it a legitimate request?

 

Thanks

Steve

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12 Replies 12
Greta
Level 7

Two clients have contacted me about this issue. Client 1 did not have a refund, but the other had $5K refund held up, he had filed in April. Client 1 was instructed by his letter to call, but after a dozen tries, he gave up, the message was "we are super-busy, please call at another time." I'm eager to find out what is going on.

Accountant-Man
Level 11

Is it Form 4883C? That should be legitimate.

Address 3651 S IH 35, STOP 6579 AUSC

Austin, TX 73301-0059.

** I'm still a champion... of the world! Even without The Lounge.

Hello,

I am a US citizen living and working in Germany. I filed my 2020 income tax recently and received the letter 5071C. I called the hotline on the letter to no avail. I tried idverify.irs.gov but cannot get through personal info step because all my addresses come up as invalid. I tried all my addresses since 2010 but nothing worked. Can you suggest what I should do? Or can you or someone you know represent me on this? Thank you!

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qbteachmt
Level 15

@sangleearchitect 

This is a forum for using ProSeries Program to prepare US income tax filings for your Client.

You seem to be lost on the internet.


You’ve come to a Peer User community for Intuit Tax Preparation products supporting tax preparation professionals using ProSeries, Proconnect and Lacerte Tax Preparation programs, and you may be looking for support as an individual taxpayer. Please visit the TurboTax Help site for support.

Thanks.

 

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"Level Up" is a gaming function, not a real life function.

Well, I knew where I was on this...since it's for the pros, I thought I would ask around here.

I am not sure if asking in the ordinary user forum would yield anything useful...

Any recommendations in my case? Should I hire an accountant somewhere?

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qbteachmt
Level 15

"since it's for the pros"

That's not quite the issue; look at the Top, at the full Path. It is a User Group, for using ProSeries Programs, which are tax preparation Software. You are asking a User Group for specific Software, about nothing having to do with that Software. You are not using that software right now, much less preparing a clients' tax return and being stuck on a software program function or data entry screen.

"I am not sure if asking in the ordinary user forum would yield anything useful..."

Intuit, as part of marketing TurboTax, maintains a bunch of Subforums for Community Issues. That's why this is offered in Links. Did you click it?

"Any recommendations in my case? Should I hire an accountant somewhere?"

I googled:

5071C

And found:

https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-...

among all of the other results.

 

 

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"Level Up" is a gaming function, not a real life function.
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Just-Lisa-Now-
Level 15
Level 15

I see less than a handful of those each year, no clue what they use to decide who to send them to, or not.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
taxea96786
Level 5

Just to be safe I would not use the number on the letter but, would

1.verify the correct information is on the return that was efiled

2. check where's my refund site

3. if not, go through Practitioner services to verify...

4. have client can check create online account

Too many official looking scams out there

1foxylady2
Level 1

I received letter dated 11/02/20.  I did not have a refund.   I called the number at 7am. recording said call back during business hours of 7am to 7pm.  I spoke with a friend who works for the IRS I was told the letter is legitimate.

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qbteachmt
Level 15

"I received letter dated 11/02/20. I did not have a refund."

@1foxylady2  

You seem to be lost on the internet. Your terminology seems like you are not preparing income tax returns for your clients.

You’ve come to a Peer User community for Intuit Tax Preparation products supporting tax preparation professionals, and you may be looking for support as an individual taxpayer. Please visit the TurboTax Help site for support.

Thanks,

 

*******************************
"Level Up" is a gaming function, not a real life function.
jefferypruitt
Level 1

I received the 4883C, and instructions state to contact them at only this one phone number in the universe, which ALWAYS says to call them the next business day because they are too busy to man the phones. I am beyond frustrated.

Just-Lisa-Now-
Level 15
Level 15
I get that message when I call the tax practitioner hotline, but if I hang up and call right back Im put in queue.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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