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In EF Center, HomeBase view, why aren't ACCEPTED EFILE clients moving from the Pending tab to the Accepted Tab?

ERIC J
Level 3

Client status in Pending tab shows "EF Accepted",  Why doesnt it move to the ACCEPTED tab?|  thank you, Eric J

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Just-Lisa-Now-
Level 15
Level 15

Is the Accepted Tab empty or are the files showing in each place?  If Accepted is empty, exit the program and restart/log in again.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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9 Comments 9
Just-Lisa-Now-
Level 15
Level 15

Are you in the EFCenter?    The only time I see EF Accepted is in a regular Homebase View, that isnt the EFCenter.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Terry53029
Level 14
Level 14

When in efile center, there are three tabs, All, Pending, and Accepted.  They don't move until accepted by IRS. They don't move when intuit accepts them

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ERIC J
Level 3

I think so..I'm at HomeBase View>EF Center (in dropdown box at top left).  Three tabs at the top of this view:  All - Pending - Accepted.  The EF Accepted returns are still sitting in this Pending tab view.  

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ERIC J
Level 3

The Client Status says EF Accepted.  I assume this means Accepted by IRS?  But still sitting in the PENDING tab.  

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Just-Lisa-Now-
Level 15
Level 15

Is this a new development today?  Ive had a few times that my Accepted Tab is completely empty and I have to exit and restart the program for it to go back to normal.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Terry53029
Level 14
Level 14

Lisa, has never happened to me. I feel blessed 🙂

ERIC J
Level 3

Today is the first day I've noticed it.  

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Just-Lisa-Now-
Level 15
Level 15

Is the Accepted Tab empty or are the files showing in each place?  If Accepted is empty, exit the program and restart/log in again.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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ERIC J
Level 3

ALL GOOD!  I exited and re-entered a few times today, and it finally worked.  Whew.  I feel better now thanks!  🙂