Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

I tried to log on to my account in order to load 2018 proseries and I get a screen that states " launching application please wait and then nothing happens.

Highlighted
Level 2
 
Labels (1)
0 Cheers
1 Solution

Accepted Solutions
Highlighted
Level 8

I think your display is set for +% and you cannot see the Continue button below the screen.  reset your display size.  My screen:  top right (under the X to close the program) are 3 vertical dots.  That's 1 way to reduce size of display

View solution in original post

0 Cheers
2 Replies 2
Highlighted
Level 15
Level 15
So you cant log into your account? or you cant download the software?  Or you cant get the software to install?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
Highlighted
Level 8

I think your display is set for +% and you cannot see the Continue button below the screen.  reset your display size.  My screen:  top right (under the X to close the program) are 3 vertical dots.  That's 1 way to reduce size of display

View solution in original post

0 Cheers