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I downloaded a 2013 tax program on Friday 4/16/2021 but I cannot download a 2017 3 days later. What gives

taxmama1982
Level 1

Why can't I download 2017. I downloaded a 2013 on 16 April 2021 but cannot download a 2017 on Monday 19  April 2021. What gives. I was told on the phone that ProSeries does not support anything older than 2018. Why did I pay for this? I have been with ProSeries since 1994, I have the programs to prove it. Maybe it is time for a change?

 

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1 Comment 1
dkh
Level 14

If you login to your account, you should be able to download any program you have ever paid for.

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