Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

I downloaded a 2013 tax program on Friday 4/16/2021 but I cannot download a 2017 3 days later. What gives

Level 1

Why can't I download 2017. I downloaded a 2013 on 16 April 2021 but cannot download a 2017 on Monday 19  April 2021. What gives. I was told on the phone that ProSeries does not support anything older than 2018. Why did I pay for this? I have been with ProSeries since 1994, I have the programs to prove it. Maybe it is time for a change?


0 Cheers
1 Comment 1
Level 14

If you login to your account, you should be able to download any program you have ever paid for.

0 Cheers